, Selection and Ordering Experience and Chat to Set up Crutchfield was Great, Great Customer Support & FAQs, operated by Crutchfield Corporation, is an online store with nationally concentrated sales. Its eCommerce net sales are generated almost entirely in the United States. With respect to the product range, garners the largest share of its eCommerce net sales in the electronics and media category. In addition, products from the Toys, Hobby and DIY categories are part of the offer.

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The online store was launched in 1995. The company was created by Bill Crutchfield while he was in the process of restoring classic sports cars. When trying to upgrade the car stereo in a Porsche 356 coupe he was preparing to sell, he couldn’t find anyone willing or able to do the job. This made him realize that there was an opportunity to offer the car stereo to other people interested in this type of DIY project.

About the Us

Crutchfield is an award-winning North American electronics retailer specializing in mobile audio, speakers, TVs, headphones and other categories. We are honoured to have earned’s Circle of Excellence Platinum Award for nearly 20 years – the only one of over 5,000 online retailers to do so.

Since 1974, Crutchfield has grown tremendously. We’re known for our information-rich catalogue, and we’ve built a strong presence in the U.S. through our strong web presence and innovative online tools. and has also expanded to serve consumer and B2B needs in Canada. We have maintained our hometown roots in Charlottesville while expanding our call centres, delivery facilities and stores to additional Virginia locations. Crutchfield is privately owned and has never experienced layoffs. Founder and CEO Bill Crutchfield still leads the company and is a respected figure in the CE industry—in fact, he was inducted into the Consumer Electronics Hall of Fame in 2007.


Crutchfield’s has a consumer rating of 4.73 stars based on 1,600 reviews indicating that most customers are generally satisfied with their purchase. Satisfied customers often mention customer service, car stereos & wiring harnesses from Crutchfield. Crutchfield ranks 11th among electronics sites.

Our customers stay with us because of our longstanding dedication to excellent information, expert advice, high-quality products and customer-friendly policies – a commitment initiated by Bill. Car audio buyers rely on our vehicle database, which includes over 20,000 cars and trucks and comes from measurements of real vehicles by our in-house research team. Each advisor receives ten weeks of full-day, hands-on technology training and demos before helping a client. And our skilled tech team provides free support for any piece of gear sold by Crutchfield.

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What made my experience good? Carson did. That and Crutchfield. They determined my needs, found the right products and guided me through the shopping process. I got the stuff I needed, got rid of the stuff I didn’t need and stayed totally under my budget.

Highly User-Friendly Website

Extremely user-friendly website. A lot of work went into developing the site to be easy to view and make things easy for me without too many questions or concerns. Whoever had a hand in setting this up did so logically with common sense.

Unfortunately, websites like Crutchfield are rare in today’s market. Since I drive a 23-year-old vehicle and nowhere was everything in order.

Selection and Ordering Experience:

The experience of selecting and ordering was great. The box full of all the valuable equipment was falling apart. When he opened his van to collect my box, pieces of my order were strewn across the floor of the van. I could see damage to the box inside the shipping box. He quickly taped it and I recently accepted the package.

Now I think it’s too early to try setting everything up to see if it all works. Crutchfield really only needs to find out using reputable carriers.

Great Experience

I was told my item would arrive on Monday but it arrived 2 days ago! Also, I couldn’t find my batteries anywhere on the island, so I was very happy to find Crutchfield, who not only sent Hawaii but also without the exorbitant shipping costs – thank you, Crutchfield.

Helpful Without Fail

Best experience ever with this company. I remembered his name after not needing any new gear for 10 years. When it came time to work on my new car, I immediately remembered where to go.

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He gave me everything I needed without any extra money. And the set of instructions that came with it was wonderful, very detailed and included pictures for each step. They are a great company with competitive pricing, a great selection, and fast shipping. Would definitely recommend them to anyone looking for an audio purchase.

Crutchfield Thought of Everything

Crutchfield thought of everything. I especially liked the ‘pre-wired’ harness option. I took out the old radio, put the new one in, and everything worked without issue. The equipment needed to do the job was also fully functional. I replaced my radio in less than 30 minutes. The instructions were very easy to follow.

Chat to Set up Crutchfield was Great

Crutchfield was great from a chat where I got a product recommendation, through to fast shipping, and ended up with two calls to support on a Saturday afternoon to clarify some installation questions.

Need Trolling Motor Deep Cycle:

Trolling motor requires a deep-cycle battery. I was transferred to Marine Boy. He was great, ordered with him, arrived in 2 days. The team was very nice and helpful. Used trolling motor and has plenty of power. I am a fishing guide and have already sent people to the site. Keep up the great customer service.

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Business Model

A major mission of the Crutchfield business was to provide customers with information on audio gear and installation. As Crutchfield grew, it developed formal departments devoted to vehicle research and product research. The company claims that it has created the largest database of vehicle fit information.

As of November 2017, they had vehicle fitment information on over 25,000 vehicles. This information drives internal resources to support sales and technical support and is also the basis of the database powering the online Outfit My Car tool. The vehicle research department also provides Crutchfield with the information needed to create master sheets, which are instruction sheets for installing car stereo products in specific vehicles.

Awards & Recognition:

In 2007, Bill Crutchfield was inducted into the Consumer Electronics Association Hall of Fame, along with Paul Allen and Amar Bose. The company’s website,, was the first vendor-authorized audio/video retailer on the Internet. As of April 2018, Crutchfield was the only Internet retailer to have won Bizzard Insight’s Platinum Circle of Excellence award for eighteen consecutive years. Crutchfield’s call centres have been certified by J. D. Power and Associates Call Center Certification Program for “Meeting Key Expectations” and “Outstanding Customer Service Experience.”

Crutchfield’s Employees Were Many

The staff at Crutchfield were very helpful, knowledgeable, and caring and guided me to do exactly what I needed. He took his time to help me even though it was at the end of his day. He was on the phone with me till the end. Excellent Service.

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I Have Ordered Several Times and Every

I have ordered several times and every time there was no problem, any time I have a question they are always helpful and polite. Would recommend anyone looking to shop for the products they supply consider ordering from them.

In and Out with a Smile:

You can never go wrong with Crutchfield. Great product and an easy-to-use website with good advice and competitive pricing. The little things you need are usually not included and they add them directly to the cat for you so you don’t have to look for them.

The Website is Very Helpful for You to Do

The website is very helpful in letting you know what works with your car as a direct fit replacement or minor modification. Then once you have selected your speakers or head unit they often have free or very little kits that come with your purchase that contain everything you need for your installation.

Great Customer Support

Information and vehicle-specific data sheets are great resources. I still had a few questions during my installation which were easily answered with a quick call to customer support.

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FAQs on

What does Crutchfield do?

Crutchfield Corporation is a North American retailer specializing in a wide range of electronics, including mobile audio and video equipment for automobiles, as well as speakers, televisions and other electronics for home or portable use, in the United States and Canada, serve.

Is there another company like Crutchfield?

Other competitors of in February 2023:, with 720.3K visits, 47 authority score, and 0.54% bounce rate., with 8.9M visits, a 70 authority score, 0.78% bounce rate., with 110.1K visits, 45 authority scores, and a 0.50% bounce rate.

How do I make a payment on Crutchfield?

Accepted Payments:

Paypal. A digital wallet service that makes online payments secure and easy.
hefty salary A mobile and digital wallet service for iOS users.
Sony Financial Services Credit Card. Special financing is available through SFS on many of the items we sell.

Is Crutchfield a real site?

I’ve been buying from Crutchfield since the early ’90s. I appreciate the easy-to-use, informative site. The installation bundle and guide are a big plus. On the few occasions I’ve had to contact support for installation and purchase advice, the team are always knowledgeable and quick to provide the right answers.

Is it safe to buy in Crutchfield?

Crutchfield’s has a consumer rating of 4.73 stars based on 1,600 reviews indicating that most customers are generally satisfied with their purchase. Satisfied customers often mention customer service, car stereos & wiring harnesses from Crutchfield. Crutchfield is ranked 11th on Electronics Sites.

How fast does Crutchfield deliver?

Delivery time is 2-5 business days for most orders. The estimated delivery time for your zip code will be shown during checkout. Please allow extra time for delivery to remote addresses. Somebody should get the delivery.

How long does it take to ship to Crutchfield?

Standard shipping takes 1-3 business days. It takes 2-5 business days to ship out large items. View full details and advanced shipping options.

How can I take payment?

There are two main methods of taking payments online: credit (or debit) card payments and direct debit. Online payments can be taken directly from the account, credit or debit card, or through an all-in-one payment process such as PayPal or Worldpay Online Payment.

How to make online payments?

Online Payment Trip:

Customers enter their payment information (such as debit card or PayPal details) into an online checkout form to pay for something. The payment gateway securely sends that data to a payment processing company (such as Barclaycard).

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